Privacy Policy

This Privacy Policy ("Policy") applies to users ("you" or "user") of the 889bet platform. By using 889bet's website, mobile application, or any other service, you are considered to have accepted the terms of this Policy. Please read our Terms and Conditions page for full details on the terms related to using our services.

We believe that every user's information belongs to them. For this reason, 889bet protects your personal information through strict technical and administrative measures. This policy clearly states what information is collected, why it is collected, how it is stored, and in what circumstances it may be shared with third parties.

What Information We Collect

The following types of information may be collected when you register an account and use services on 889bet:

1.1 Directly Collected Information

• Full name, date of birth, and national identity card details
• Mobile number, email address, and residential address
• Account login credentials (username and encrypted password)
• Financial transaction details — such as deposit and withdrawal information made via bKash, Nagad, Rocket, or bank transfer
• Documents submitted for identity verification (KYC)

1.2 Automatically Collected Information

• Device type, operating system, and browser name
• IP address and approximate location information
• Time spent on the platform, pages visited, and content clicked
• Cookie and session token information

Purpose of Using Information

The collected information is used for the following purposes:

2.1 Service Operations

• Creating, verifying, and securing accounts
• Processing deposits and withdrawals
• Managing gaming history and bonus activities
• Ensuring the security of betting activities

2.2 Communication and Support

• Providing 24/7 customer support via live chat and email
• Sending important account-related notifications
• Informing users about service changes or updates to this policy

2.3 Security and Fraud Prevention

• Detecting and preventing unauthorised access, fraud, and money laundering
• Verifying user identity and detecting multiple accounts
• Monitoring unusual activity to ensure responsible gaming

2.4 Service Improvement

• Analysing user experience to improve the platform
• Identifying and resolving technical issues
• Customising content according to user preferences

Information Storage and Protection

889bet uses industry-standard security technology to keep your information safe. All sensitive data is transferred via SSL encryption, and high-grade encryption protocols are applied when storing data on servers.

3.1 Technical Security Measures

• 256-bit SSL/TLS encryption — applied to all data transfers
• Server protection with firewalls and intrusion detection systems
• Passwords are never stored directly — hashing algorithms are used
• Regular security audits and vulnerability testing

3.2 Administrative Security Measures

• Only authorised staff have access to user information
• Every instance of data access is logged and reviewed regularly
• Staff receive training on data privacy

3.3 Data Retention Period

User information is retained while the account is active. After an account is closed, certain information may still be retained for a defined period for legal or regulatory reasons. No information is kept beyond what is necessary.

Sharing Information with Third Parties

889bet does not sell your personal information and does not share it with unrelated third parties for commercial purposes. However, certain information may be sent to specific parties in the following cases:

4.1 Service Partners

Only necessary information is shared with trusted partner organisations for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical infrastructure. These partners are required to comply with 889bet's privacy standards.

4.2 Legal Obligations

Information may be provided in response to lawful requests from competent authorities under applicable laws of Bangladesh. In such cases, we provide only the information legally required.

4.3 Fraud Prevention

Relevant information may be shared with relevant authorities or the gaming industry's security network in connection with investigations into fraud, money laundering, or other criminal activity.

Cookie and Tracking Technologies

The 889bet website and application use cookies and similar technologies. These help improve your browsing experience and ensure the security of the service.

5.1 Types of Cookies

• Essential cookies: Required to maintain login status and ensure security
• Functional cookies: Used to remember your preferences (language, theme, etc.)
• Analytics cookies: Help analyse platform usage to improve the service

5.2 Cookie Controls

Most cookies can be disabled through your browser settings. However, disabling essential cookies may affect some important functions of the platform.

User Rights

As a user of this platform, you have the following rights regarding your information:

6.1 Right to Know

You have the right to know what information we hold about you and how it is being used. Requests of this kind can be submitted through customer support.

6.2 Right to Correction

You have the right to request correction of any inaccurate information stored in your account. Most information can be updated directly from your account settings.

6.3 Request for Data Deletion

After closing your account, you may request that certain information be deleted. However, some information may need to be retained for a defined period if required by legal obligations.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or notifications, inform customer support and they will be stopped. However, transaction notifications related to your account cannot be turned off.

Minors and Age Restrictions

889bet's services are strictly for persons aged 21 or above. No one under the age of 21 may open an account, and if any account is identified as belonging to a minor, it will be closed immediately and the associated information will be securely deleted.

We do not intentionally collect information from anyone under the age of 18. If you suspect that information from a minor has been collected, please contact customer support immediately. For more details on responsible gaming, please read our Responsible Gaming page.

Policy Changes and Updates

889bet reserves the right to change this privacy policy as needed. If any significant changes are made, users will be notified via their registered email or through a notice on the platform.

Changes to the policy take effect from the date of publication. Continued use of the platform after any changes means you have accepted the new policy. If you do not agree with the updated policy, you may stop using the service and request that your account be closed.

For any questions about this policy or general enquiries about the service, visit our Frequently Asked Questions (FAQ) section — you will find answers to many questions there.

Applicable Law and Dispute Resolution

This privacy policy is governed by the applicable laws of Bangladesh. If any dispute arises regarding the interpretation or application of this policy, an attempt at resolution will first be made through the 889bet customer support team.

Please read our Terms and Conditions page to learn about the overall terms of using our service, user responsibilities, platform rules, and for detailed information on dispute resolution provisions.